Hello Saeed,

Thank you for writing to Windows Live ID Technical Support.

I apologize for the delay in answering your e-mail. We appreciate your patience as we handle every customer request as quickly as possible. This is Danelle and based on your message, you need assistance in regaining access to your xxxxxxx[@]hotmail.com account because you suspect that someone has compromised your account’s security. I realize the importance of resolving this issue immediately and I am pleased to provide you with assistance.

Saeed, after thoroughly checking the account profile information you provided, I regret to inform you that it does not match the information stored in the account.

Please understand that MSN Hotmail enforces its policies to help protect the privacy and security of its member accounts. Since you have failed to confirm the profile information stored in your MSN Hotmail account, we cannot provide additional assistance. I recommend that you create another MSN Hotmail account. To do this, please follow these steps:

1. Visit http://account.live.com/
2. Click "Sign up for Windows Live!" link located at the left hand side of the page.
3. Click "Sign up" button.
4. Type the name that you want to use for your Windows Live ID or the e-mail address you would like to use. You may click "Check availability" to determine if your preferred sign-in name is available for registration.
5. Fill in the "Choose your password," "Enter password reset information," and "Your information" sections.
6. In the "Type Characters" box, type the characters that you see in the "Picture" box. For more information, click "Help Central" located at the bottom of the page. In the "Search for" text box, type "Match the characters in the picture."
7. Read the "Service Agreement" and the "Privacy Statement", and then click "I accept."